Privacy Policy

1. Information We Collect

Depending on how you interact with The WE Facility, we may collect:

2. How We Use Information

The WE Facility may use personal information to:

• Create and manage customer or member accounts
• Process payments, registrations, purchases, and reservations
• Provide memberships, training, camps, clinics, leagues, rentals, events, and related services
• Communicate scheduling changes, confirmations, reminders, facility updates, and safety information
• Respond to questions and customer-service requests
• Verify waivers, releases, and parental or guardian consent
• Protect participant health and safety
• Contact emergency personnel or emergency contacts when necessary
• Maintain facility security and investigate incidents
• Send promotional communications when permitted
• Improve our programs, website, services, and customer experience
• Enforce our policies, agreements, and facility rules
• Prevent fraud, misuse, and unauthorized transactions
• Comply with legal, insurance, tax, and recordkeeping requirements

3. Text Messages and Email Communications

If you provide your telephone number or email address, The WE Facility may contact you regarding your account, purchases, registrations, reservations, schedule changes, safety notices, and other service-related matters.

With your consent where required, we may also send promotional emails or text messages. Consent to receive promotional communications is not a condition of purchase.

Message and data rates may apply. Message frequency may vary. You may opt out of promotional emails by using the unsubscribe link and opt out of promotional text messages by replying STOP. You may continue to receive essential, non-promotional communications when necessary.

Mobile opt-in information and consent will not be sold or provided to third parties for their independent marketing purposes.

4. How We Disclose Information

The WE Facility may disclose personal information to:

• Payment processors
• Registration, membership, scheduling, and customer-management platforms
• Website hosting, email, communication, and technology providers
• Coaches, trainers, officials, contractors, and event partners who need the information to provide services
• Insurance providers, attorneys, accountants, and professional advisers
• Emergency responders or medical personnel when necessary
• Government authorities or law-enforcement agencies when required by law
• A buyer, successor, or other party involved in a merger, sale, financing, restructuring, or transfer of the business

Service providers are expected to use personal information only as necessary to perform services on our behalf, subject to their contractual and legal obligations.

The WE Facility does not sell personal information for money. If our use of advertising or analytics technology is considered a “sale” or “sharing” under applicable law, eligible individuals may exercise the rights described below.

5. Information About Minors

The WE Facility provides programs that may involve participants under 18 years old. Information about a minor should be submitted by, or with the authorization of, the minor's parent or legal guardian.

We may collect information reasonably necessary to register a minor, provide services, address health or safety needs, and communicate with the parent or guardian.

Our website is not intended for children under 13 to independently submit personal information. If we learn that a child under 13 submitted personal information without appropriate parental authorization, we will take reasonable steps to delete it.

Parents and legal guardians may contact us to request access to, correction of, or deletion of their child's information, subject to applicable legal and operational requirements.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning
• Remember user preferences
• Understand website traffic and performance
• Improve our services
• Measure communications or advertising

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, protecting safety, enforcing agreements, and complying with legal, tax, insurance, and accounting obligations.

Retention periods may vary based on the type of information and the reason it was collected.

8. Information Security

The WE Facility uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No physical or electronic system is completely secure. Therefore, we cannot guarantee the absolute security of personal information.

9. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have the right to request:

• Confirmation of whether we process your personal information
• Access to or a copy of your personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how personal information is collected, used, or disclosed
• The categories of third parties receiving personal information
• A portable copy of certain information
• The ability to opt out of certain sales, sharing, targeted advertising, or profiling
• Equal service and pricing when exercising privacy rights

These rights may be subject to exceptions and verification requirements. We may retain or deny a request when permitted by law, including when information is necessary to complete a transaction, provide a requested service, protect safety, prevent fraud, maintain required records, or establish or defend legal claims.

To submit a privacy request, contact us using the information below. We may need to verify your identity or authority before completing the request. An authorized agent may submit a request where permitted by law, but additional verification may be required.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms, payment services, or social-media pages. The WE Facility does not control the privacy practices of those third parties. You should review their privacy policies before providing personal information.

11. Changes to This Policy

The WE Facility may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The revised policy will be posted with a new “Last Updated” date. Material changes may also be communicated through the website, email, account notice, or another appropriate method.